Texting and calling for restaurant and QSR recruiting and HR

Hire the crew before the lunch rush, not after it

Reach cooks, cashiers, servers and shift leads where they actually reply — by text — from inside your ATS or HCM. Screen, schedule and onboard a full crew without a single voicemail, then keep the same thread going for shift pickups and schedule changes.

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Marcus · General manager

via Emissary

Today 11:42 AM

Hi Devon, it's Marcus, the GM at the Broadway location. Still interested in the line cook role? Reply YES and I'll send a couple of times to come in. Text STOP to opt out.

Yes! Can do tomorrow after 2

Booked tomorrow 2:30. Ask for Marcus at the counter.

Logged to the candidate record in UKG

Sounds familiar

Openings outlast applicants when the only way to reach them is a phone call during service

Speed

Applicants who take the first job that answers

Hourly candidates apply to five places at once. The first manager to reply gets the interview; voicemail gets nothing.

Managers

GMs recruiting between tickets

A general manager can't work the phones during a rush. Screening and scheduling has to happen in the gaps, from a phone.

No-shows

Interviews and first shifts that never happen

Without a reminder the day before, a third of the schedule walks. Confirmations by text keep the calendar real.

What you can do

Four things restaurant recruiting and HR teams do with Emissary every day

Every text and call is synced to the candidate record, so the GM, the district manager and HR see the same conversation.

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Text to Apply at the counter

A keyword on the door or receipt starts the application by text, straight into the ATS.

Sample textThanks for texting CREW! Which location are you closest to? Reply with the cross street.

Screening between tickets

The three questions that matter, answered by text while the manager keeps working the line.

Sample textQuick one: are you 18+ and open to closing shifts (til 11pm)? Reply Y/N.

Same-day interview booking

Offer open slots from the manager's calendar and let the candidate pick one by reply.

Sample textMarcus can meet today 2:30, 3:00 or 4:15. Reply with the time that works.

First-shift confirmations

Uniform, parking and who to ask for, sent the evening before so day one actually happens.

Sample textSee you tomorrow 6am! Black pants, non-slip shoes. Ask for Marcus at the back door.

Trusted by

Trusted by frontline employers across industries

Employers that hire hourly staff at volume, including hotel and resort food and beverage teams, use Emissary to reach candidates and employees by text.

Works with your systems

Built on the HCM and ATS platforms restaurant groups already run

Two-way sync through each partner's APIs — no middleware, no exports.

Also integrates with BambooHR, Greenhouse, BrassRing, Jobscore, Visibility and symplr HealthcareSource.

See all integrations →

Compliance

Hourly hiring, done by the book

Emissary texts are for screening, scheduling and logistics. Every message is logged to the candidate record and opt-outs are honored automatically, across every location.

TCPASTOP handled instantly across every campaign, with each opt-out recorded on the candidate record.

10DLCCarrier-registered numbers so high-volume sends are delivered, not filtered.

SOC 2Independently audited controls, with role-based access for every recruiter and manager.

SSO readySign in through your identity provider, with MFA enforced by your SSO.