Texting and calling for senior living and home care recruiting and HR

Staff every community and every route with caregivers who stay

Reach CNAs, home health aides, med techs and nurses where they actually reply — by text — from inside your ATS or HCM. Screen, schedule and onboard without a single voicemail, then keep the same thread going for open shifts and route changes.

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Priya · Community recruiter

via Emissary

Today 9:05 AM

Hi Ana, it's Priya from the recruiting team. Still interested in the day-shift CNA role at our Oak Street community? Reply YES and I'll send times to talk. Text STOP to opt out.

Yes — Thursday morning?

Booked Thu 9:30. Calendar invite on its way.

Logged to the candidate record in UKG

Sounds familiar

Caregiver roles stay open while the people who would fill them are on a route or a shift

Time to fill

Weeks to fill a role that turns over in months

Caregivers are with residents or clients when you call. By the time they call back, another agency has booked them.

Credentialing

Certifications that stall the start date

CNA registry checks, TB results and references trickle in by email, one chase at a time.

Coverage

Call-outs you can't cover by phone

A 5 a.m. call-out means a scheduler phoning down a list instead of one text to everyone qualified and nearby.

What you can do

Four things senior living and home care recruiting and HR teams do with Emissary every day

Every text and call is synced to the candidate record, so recruiters, schedulers and community directors see the same conversation.

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Open-shift campaigns

Text the qualified, nearby pool in one send and cover the shift from the first replies.

Sample textOpen 7a–3p CNA shift Sat at the Oak Street community. First to reply CLAIM gets it.

Screening caregivers between visits

Ask the knockout questions by text so a candidate can answer between clients.

Sample textQuick one: active CNA certification in IL and reliable transportation? Reply Y/N.

Credentialing nudges

Automated reminders for each missing document, written back to the record.

Sample textStill need your CPR card for the file — a photo reply is fine.

Keeping new hires warm before day one

Orientation details, where to park and a hello from the community director, scheduled ahead.

Sample textOrientation Mon 8am at the Oak Street community, main entrance. Scrubs provided. Questions? Just text back.

Trusted by

Communities and agencies that hire with care

Senior living operators and home health groups use Emissary to reach caregivers by text and keep every community and route staffed.

Works with your systems

Built on the HCM and ATS platforms senior living operators already run

Two-way sync through each partner's APIs — no middleware, no exports.

Also integrates with Dayforce, BambooHR, Greenhouse, BrassRing, Jobscore and Visibility.

See all integrations →

Compliance

Keep resident information where it belongs

Emissary texts are for scheduling, screening and logistics. Every message is logged to the candidate record and opt-outs are honored automatically.

TCPASTOP handled instantly across every campaign, with each opt-out recorded on the candidate record.

10DLCCarrier-registered numbers so high-volume sends are delivered, not filtered.

SOC 2Independently audited controls, with role-based access for every recruiter and manager.

SSO readySign in through your identity provider, with MFA enforced by your SSO.